DataVinci Analytics Agency

Google Analytics 4 User ID Tracking Implementation 95% Backend Match Rate

The Brand

In this case study, we have shared highlights of our Google Analytics 4 implementation for VohraWoundCare.com

Vohra is the largest, most active physician wound management group in the US – delivering over a million patient encounters per year.

About Google Analytics 4

Google Analytics 4 is the latest version of Google Analytics. It is not mandatory to upgrade to Google Analytics 4, but here are a few reasons why companies should. Considering the following reasons, for the best interest of our partners we suggested the implementation of GA4:

Data Availability

Even though it is stated as an “Upgrade” this is actually an additional GA4 property. This does not affect your existing analytics setup. Since it’s a new separate property, it starts collecting data only once it’s implemented, it does not report the historic data collected in your existing version of GA. The sooner you implement this, the more historic data you will have with you.

Analysis Hub

Analysis Hub is the new reporting User Interface which was available only in the premium version of Google Analytics – the GA360. With Analysis Hub it’s remarkably easier to create reports on the fly and leverage them for advanced analysis and insights. You need to use it to experience it – It’s very different.

No Sampling

With sampling, Universal Analytics reports a sample of data with minimum viable precision to support decision-making. But, sampling confuses plenty of business users and stakeholders across teams. In GA4, there is no concept of sampling as such. GA4 property is a developed version of the erstwhile Google Analytics web + app property. No sampling means you get more accurate data for driving your digital decisions. This greatly reduces confusion and also boosts the confidence of the teams with analytics.

Cookie Less Tracking

Official statement from Google : “Because the technology landscape continues to evolve, the new Analytics is designed to adapt to a future with or without cookies or identifiers. It uses a flexible approach to measurement, and in the future, will include modeling to fill in the gaps where the data may be incomplete. This means that you can rely on Google Analytics to help you measure your marketing results and meet customer needs now as you navigate the recovery and as you face uncertainty in the future."

The Challenge

When Vohra Wound Physicians  came to us, the challenge was that there was no insightful user behaviour data across the website.

The GA4 was not configured for the website and there was Inefficient Event Tracking. The existing analytics setup was not capturing user interactions comprehensively or accurately.  There was a need for a more structured and event-based tracking system that could provide deeper insights into user behaviours and preferences.

The triggers for analytics tags were not consistently implemented across the website, leading to discrepancies in data collection. This inconsistency made it difficult to obtain a reliable and unified view of user activities.

The method of identifying and tracking users was limited to default cookie IDs, which did not provide the necessary depth of data, especially concerning user engagement and conversion paths relevant to recruitment applications.

The Solution

Measurement Plan

Google Analytics 4 is an event based tracking setup. We need to pass custom event names and associated parameters that are eventually configured within the GA4 interface to populate the reports. This high flexibility if not structured properly can lead chaos later on. We hence created a thorough measurement plan in a spreadsheet specifying the parameters first that will be set in Google Tag Manager.

Creating Triggers

Most digital analytics implementation involve setting up first tags and then mapping triggers to them. We strongly believe in setting triggers first and then reusing the same triggers across multiple tags. This ensures there is consistency across the various marketing and analytics pixels as the same logical trigger is driving them all.

Implementing tags

This step is logical culmination of the above two steps. What to implement was covered in step 1 and when to track was covered in step 2. The tags were created in Google Tag Manager with the new Google Analytics 4 settings and thoroughly tested in the new tag assistant.

User ID

User ID tracking adds an additional layer of tracking website users by assigning them a custom ID instead of the default cookie ID. Since VohraWoundCare has one of its primary objectives as the generation of recruitment applications, we used encrypted e-mail IDs as user IDs.

Automated validation

User ID tracking adds an additional layer of tracking website users by assigning them a custom ID instead of the default cookie ID. Since VohraWoundCare has one of its primary objectives as the generation of recruitment applications, we used encrypted e-mail IDs as user IDs.

Partner Feedback

Team at DataVinci provided us with most updated version of Google Analytics in a very systematic manner. This implementation is highly valuable piece of our digital marketing stack.

John Potter, Digital Marketing Leadership, Vohra Wound Physicians

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